Baby steps always sound like such a good idea. Crescent Dragonwagon talks about "radical incrementalism," which also sounds terrific. And it is, when the motion is forward. The thing is, sometimes the motion is going the wrong way but you don't notice it, one tiny step at a time.
My internet's been hinky for the last several months. Many months, come to think of it. It runs slowly all the time and flakes out entirely from time to time. I reset the modem, reset the router, reboot the computer, wait it out. I've called Comcast customer service several times and gotten nowhere, so I learned to live with it.
Until Thursday. That's when it died and wouldn't come back no matter what I did. I had to pay Sprint 49 cents a minute to call Canada for interviews instead of 1.5 cents a minute to Skype. That motivated me big time. Two 30-mile trips to the Apple store later, I was sure the problem was in the cable modem. More Comcast customer service BS and then a service person arrived this morning to rescue me.
Turned out my modem finally hit EOL (end of life), which precipitated the total demise. But the age-old hinkiness was from a messed-up wiring configuration from when the lines were installed almost four years ago.
One tiny step at a time, the service slipped from semi-reasonable to unworkable and I went along for the ride. This isn't the only time I've done that, but it's sure got me thinking. Only a baby step, but....
Wait. That's how I got in this mess in the first place. Hmmmm.